Technical Support

We provide all of our customers with technical support, no matter if your a hosting only customer or a fully managed customer.  Please see these FAQ’s for common questions that we have been asked.  We hope these help you but we are always only a technical support request away.

If you do not see the answer to your question below in this FAQ please request a technical support request.

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Avast Antivirus - Free Advice for Home Users  Click here to download free – The Avast Nitro Update is designed to have less drag on your system so you can stay fast and productive, and safe at the same time.
Helpful Instructions:  Accept the defaults to install this software.  You do not need the premium upgrade.  It will ask you to create an account and to do a free registration.  Then you just renew every year for free it does not cost anything and is a great antivirus.

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Click here to download free – Speed up your PC with quick & easy defragmentation.

Now that you have defraggler installed let’s go over some of the basic task to make your computer run better.

defraggler_open_screenDouble Click the Defraggler Icon on your Desktop

Now you will see the opening screen of Defraggler. From this screen we can see the fragmentation of our C Drive.

In the lower left hand corner you will see a button that says Analyze, Click that button.

Now the software will analyze your drive for fragmentation. Remember RED IS BAD. This is the fragmented files. Think of it this way a hard drive is like a Merry-Go-Round that is spinning. As your computer writes files to the drive it is spinning so the files are not put next to each other that it needs. This is fragmentation. So by defragging the drive we are putting all of the same files and parts of the file next to each other. It takes 10 times as long to read a fragmented file as it does to read one that is not fragmented. So think about just that 10 times longer to read the file.

defraggler_analyze_screenSo now we see our drive that has been analyzed. Remembering that RED is BAD we now want to click the Defrag button.

Now the system will start taking every file and putting all of the parts of that file in a continuous part of the drive.

Depending on how much red you have will determine how long this is going to take. If this is the first time you have run the defrag tool this could take a few hours. So I recommend the first time you run it, just do it before you are leaving for the day or before you go to bed.

defraggler_schedule_screenNow after the initial defragmentation is done, we want to make sure this does not happen again right? Of course so let’s take a few minutes to setup a scheduled defrag to happen while we sleep. Click Settings then click Schedule.

Now we are in the schedule screen this is where we are going to create the task to defrag our drive nightly. Choose the C Drive, now please a check mark in the Schedule defragmentation for chosen volume please a check mark in the Daily box then choose a time when your usually asleep, in my screen I choose 11pm. Now click OK ans you are now set to make your system defrag while you sleep.

Please note: If you are a laptop user that does not leave their laptop on over night you will need to check the box that says At Startup this way it will defrag in the background while you work. It will not slow you down it takes very little overhead to run in the background.

Thank you for taking the time to read this tip from Bad Dog IT and if you have any question please use the contact us tab at the top of this window.


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Bad Dog IT recommends you run CCleaner at least once a week; or whenever your computer seems to be running slow. Once a week at the minimum this will keep things running much smoother for you.

ccleaner_openClick here to download free – Ok what does ccleaner do for us? Is your computer running slow? As it gets older it collects unused files and settings which take up hard drive space making it slower and slower. CCleaner cleans up these files and makes it faster instantly. On the internet advertisers and websites track your behavior online with cookies that stay on your computer. CCleaner erases your browser search history and cookies so any internet browsing you do stays confidential and your identity remains anonymous

Ok double click the ccleaner icon on your desktop.

From here the basic opening screen will appear, you could simply choose Analyze and then Run Cleaner from this screen.

However; that will not give you the full benefits you are looking for.

Let’s take a look at the options on the left hand side here.

Note: your options might differ from these if you have other browsers but we will get into that in the applications portion.

Windows Tab

Microsoft Edge & Internet Explorer

As you can see under the Windows tab we have Edge and Internet Explorer Browser options the example at the left shows the best options without removing yoru saved passwords.

Windows Explorer

In this section you want to choose everything with the exception of Network Passwords.


We want to choose everything in this section for the best results


In this section some of the options are going to ask you if you are sure, click yes and check all of the options I have checked here.


Applications Tab

Depending on what programs you have installed there will be many of options here.

What we suggest is to check everything that does now say Saved Form Information, Saved Passwords.

If you check those it will erase all passwords and forms information you have for websites, like FaceBook your bank or anywhere else you have to log in.

Some of you may want to erase that everytime, it is up to you as far as that goes, we are just trying to give you the best safe options here.


Analyze Button

Ok we are finally ready to do some actual cleaning now.

I want you to click the analyze button.

We now see what is actually slowing our computer down.

This shows what will be cleaned and how much space we will save by cleaning our computer.


Run Cleaner Button

Ok now we are ready to click the Run Cleaner button.

Click on the button and the system will start cleaning everything that you checked in the boxes. If you have things open that it needs to clean it will ask you if you want ccleaner to close them for you.

After it finishes it will show you the results of how much space was saved and what was cleaned.



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droid1Use the built-in Android mail app

From the Applications menu, select Email. This application may be named Mail on some versions of Android.

Type your full email address, for example, and your password, and then select Manual.

Choose the IMAP droid3
On the Incoming server settings page, check that your email address is correct and add the following:

EMAIL Address: Type your full email address in this box, for example,

User Name Type your full email address in this box, for example,

If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty, and type your full email address in the Username

Password Use the password that you use to access your account.

IMAP Server or POP3 Server:

Security type Select your security type. Choose SSL or Password any option should work

Port number 993.

Tap Next.

 If you receive a message about additional security features or a message that the server could not be verified (Click ok), select OK to continue.
On the Outgoing server settings page, add the following:

SMTP server:

Security type Select your security type. TLS.

Port number 587.

Tap Next.

In Account name type a name for this account and the name you want displayed when you send e-mail to others.

Tap Done.

Category: Email

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  1. iphone1Username: will always be your full email address
  2. Incoming Mail Server:
  3. Incoming Port: 993
  4. Outgoing Mail Server:
  5. Outgoing Port: 587


  1. Go to Settings >
    1. Mail,
    2. Contacts
    3. Calendars
    4. Then tap Add Account.
  2. Choose Other
  3. Enter your
    1. Name
    2. Email address
    3. Password
    4. A description for your account.
  4. iphone2Tap Next.
  5. Mail will try to find the email settings and finish your account setup.
  6. If Mail finds your email settings, tap Done to complete your account setup.
  7. Choose IMAP for your new account.
  8. Enter the information for Incoming Mail Server and Outgoing Mail Server.
  9. Name: Your Name Your Name
  10. Email Address:
  11. Host Name:
  12. Username: Use you full email address
  13. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you’ll be asked to edit them.
Category: Email

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Outlook Setup Instructions

Username: will always be your full email address

Incoming Mail Server:

Incoming Port: 110

Outgoing Mail Server:

Outgoing Port: 587


To configure the Internet email account manually:

Open Outlook

Click File

Click Add Account

add email account
At the Add Account Screen Click the Manual setup or additional server types check box, and then click Next. manual setup
Click POP or IMAP, and then click Next. pop or imap
Under User Information , configure the following settings:

In the Your Name box, type your full name.

In the Email Address box, type your full email address.

Under Server Information, click the kind of email account that you have in the Account Type If you select POP3 or IMAP in the Account Type box, configure the following settings:

In the Incoming mail server:

In the Outgoing mail server (SMTP):

Under Logon Information, configure the following settings:

In the User Name box: Type your full email address

In the Password box, type the password that your ISP provided.

If you want Outlook to remember your email account password, click to select the Remember password check box.

Do NOT check Require logon by using Secure Password Authentication (SPA) check box

user information
Click the more settings Button

On the General Tab Fill in your Information

The 1st Box is the Generic Name to identify your account

Organization is if you have a company name or what ever is your choice.

Reply Email should be your email address

internet mail settings general
On the Outgoing Server Tab click My Outgoing (SMTP) requires authentication

Check the Use the Same settings as my incoming mail server

internet mail settings outgoing
On the Advanced Tab

Change the Outgoing Server (SMTP) port change to 587

Under the Delivery area

Uncheck the Leave a copy of messages  on the server

internet mail settings advanced

Click Test Account Settings. When you click Test Account Settings, the following process occurs:

  • The connectivity of the system to the Internet is confirmed.
  • You are logged on to the SMTP server.
  • You are logged on to the POP3 server.
  • A test message is sent. This message explains any changes that Outlook made to the initial setup.

Click Next, and then click Finish.

Category: Email

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Windows 10 Email Application

Windows 10 email

Windows 10 comes with a built-in Mail app, from which you can access all your different email accounts (including, Gmail, Yahoo!, and others) in one single, centralized interface.

With it, there’s no need to go to different websites or apps for your email.

Here’s how to set it up.

Setting up Mail From Other Accounts

Mail supports all the most popular mail services, including Outlook, Exchange, Gmail, Yahoo! Mail, iCloud, and any any account that supports POP or IMAP.

Click the Mail tile to start the app, and press the “Get Started” button.

If you’re logged into your Microsoft account, the app should already have your email address in the list.

Click the “Settings” icon in the lower left-hand corner, or swipe in from the right edge of the screen, and then tap “Settings.”

From the right sidebar go to Accounts > Add Account.


Choose Account Type

The “Choose an account” window will appear. Mail comes ready with all kinds of popular email services.

Choose the type of account you want to add and follow the on-screen instructions.

If your settings are correct, then you’ll jump directly to that account’s inbox, ready to start processing mail.

If you’ve set up more than one account, you can switch among them by selecting “Accounts” in the top left corner.


Link Multiple Inboxes Together

In Mail, you can link your inboxes together, so you can see all the messages from all your accounts in one unified inbox.

Point your mouse to the lower-right of the screen and click “Settings.”

From the right sidebar, click “Manage Accounts > Link inboxes.”


Link inboxes

A pop-up box will open.

Now, simply choose the accounts you want to link and give the new linked inbox a name.


Customize Your Mail Experience

Click the Settings button in the lower right-hand corner of the screen, or if you’re on a touch device, swipe in from the right edge and then tap “Settings.”

There are two kinds of settings in Mail: those specific to an account, and those that apply to all accounts. Settings that apply to all accounts let you tweak the entire aspect of your Mail experience, including personalization and reading options.

Go to Settings > Personalization in the right sidebar.

Here, you can pick from a collection of 10 different hues or use the Windows accent color for seamless integration.

You can toggle between the light and dark theme and set the background to cover the entire window or just the right pane where you read new messages and compose new mails.

To add your own background picture, click “Browse” and select any picture stored in your PC.




For more functional customization, click on Settings > Reading in the right sidebar to manage your day-to-day mail reading experience. For example, Caret Browsing in Mail lets you navigate the reading pane with your keyboard cursor.

You can use the arrow keys, Page Up/Down to scroll, and press Home or End to jump to the beginning or the end of a message.

You can toggle “Auto-open next item” on or off to indicate what you want to do when you delete a message—move to the next message, or go back to your background picture.

Mail also lets you decide when a message is marked as read:

  • When selection changes (that is, when you choose another message)
  • Don’t automatically mark item as read (you have to mark it as read manually)

When viewed in the reading pane (it makes Mail flag a message as read only after you’ve had it open for a certain number of seconds)



If you have more than one account in Mail, then you can tweak certain settings on a per-account basis. In the settings menu, these can be tweaked for each individual account:

  • Quick Actions: Also known as Swipe Actions, this lets you operate on a message in the list by dragging your finger left or right across it. Swiping right marks the message as flagged and to the left archives it.
  • However, you can customize what that right swipe and left swipe will do (or turn off swipe action feature entirely). You can set or clear a flag, mark a message as read or unread, archive, delete, or move.
  • Signature: This lets you create and add an email signature to all the messages you send from a particular account.
  • Conversation: Grouping messages by conversation is turned on by default, and groups all messages that have the same subject into one thread.
  • Automatic Replies: Available on Outlook and Exchange accounts only, you can turn this on to send automatic replies to people when you know you’re not going to see your emails for a while.
  • Notifications: Windows will let you know when a new message arrives for a particular account.
  • Turn on “Show in action center,” and then specify how you want to be notified–with a sound or a banner.
  • You can customize notifications for each email account separately as per your needs.
  • Automatically download external images and style formats (available in the Reading section): Decide whether you want Mail to automatically download images.
  • If you turn this off, you can choose to download external images in messages as you read them.
  • You can also pin one account’s inbox or any other mail folder to your Start menu for instant access and efficiency.
  • For example, if you have a folder called Important, you might want them pinned on your Start menu.
  • Right-click the folder you to pin, and choose “Pin to Start.”
  • Click that pinned folder and you’ll be taken straight to that folder.

Customize How Your Accounts Download Messages

Lastly, you can go into each account’s individual settings to tweak how it downloads new messages. Go to Settings > Manage Accounts and click on an account to edit it.

You can change its name or delete the account, but most important here is the “Change mailbox sync settings” section, which includes:

  • Download new content: This menu lets you choose how frequently the Mail app will check for new messages.
  • Usually “As items arrive” is what you want.
  • Some account types offer only “Every 15 minutes,” “Every 30 minutes,” and so on, if you’d rather not be inundated with notifications.
  • If you choose “Manual,” then Mail never checks unless you hit the “Sync” button.
  • Mail can even dynamically manage how often new mail is downloaded based on your usage.
  • Always download full message and Internet images: Instead of fetching an entire message, clear the “Always download full message and Internet Images” checkbox.
  • This will let you view small previews of your incoming messages, so that you can navigate your inbox more efficiently.
  • If you have a slow internet connection or want to reduce your data usage, then this option might be useful to you.
  • Download email from: How far back do you want your mail collection collected?
  • If you have a phone or tablet, then you might want to limit the number of messages stored in the Mail app.
  • “The last month” option is a good choice and enough for day-to-day usage.

Sync Options:

  • Here you’ll see three items: Email, Calendar, and/or Contacts.
  • Toggle the items you wish to sync with your account on or off.
  • If you’re facing any sync related issues, click on “Advanced mailbox settings” to configure the Incoming email server, Outgoing email server, Calendar server, and Contacts server.

Don’t forget, your Mail accounts can also sync your contacts and calendars, too, so check out our articles on those apps for more info on setting up the entire Windows 10 suite.



Category: Email

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